Terms and conditions
ALL SHIPMENTS ARE:
EXPRESS, SECURED, TRACEABLE AND FREE.
You will receive an email confirming the shipment in which you will also find the tracking and the courier used. In most cases, you will receive your order the day after shipment (within 48 hours at the latest).
In rare cases it is possible that, despite the reliability of the couriers, deliveries may be delayed or problems arise: in this case, contact us in Livechat or by email at loscrignogioielliostuni@gmail.com and we will be happy to help you.
Return policy
TERMS AND CONDITIONS FOR RETURNS WITHIN 30 DAYS
When you shop at Lo Scrigno you can be sure that you are entitled to a free return within 30 days of receipt of the goods starting from the day of purchase of your Order (the "Cooling Off Period").
Follow the simple steps below to return or exchange your product:
Contact us to start the procedure
If for any reason you wish to change a product or make a return, just send us an email to loscrignogioielliostuni@gmail.com or via LiveChat. Our Customer Service will immediately start the return or product exchange procedure and will provide you with the Return (or Product Replacement) code.
Pack the product for shipping
Pack the purchased item and the original accompanying materials that were shipped with the item (including the complete invoice, gemological certificate, packaging) in a securely and anonymously sealed shipping box.
Insure and ship the package
Insure and return the item to Lo Scrigno at the address:
Jewelery Lo Scrigno, Viale Pola 32, 72017 Ostuni (BR)
To guarantee the safety of your precious shipment, it is necessary not to write "Gioielleria Lo Scrigno" on the label or on the outside of the package, nor to write its contents on the package.
We ask that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Lo Scrigno.
Once the return or product exchange has been accepted, the customer has 14 days to ship the product to Lo Scrigno. Products received or shipped after this date will not be accepted for return or exchange and will be returned to the customer without issuing a refund (or without making the exchange).
We will not accept returns for items that are shipped without a Return (or Replacement) Code, improperly packaged or uninsured. ***
Reimbursement
Once the return of the product has been accepted (or in the event that the replacement product has a lower value than the original one), Lo Scrigno will issue the refund within 10 working days.
The amount spent will be refunded except for the costs incurred for the engraving of the product.
Furthermore, all shipping costs are charged to the customer and are not refundable.
FAQ
- Is the shipment insured?
We know how important it is for you to buy a jewel and, for this reason, all our shipments are insured for the full amount of your purchase.
- Can I request a faster shipment?
It is possible to request a faster shipment of your item by filling in the "Special Requests" box that you find on each product page: in this way we will receive the request together with your order. In the event that we are unable to meet the deadline, our Customer Service will contact you so that we can find a solution. For any questions or information, we are always available both in Livechat and by email at loscrignogioielliostuni@gmail.com
- What if you need delivery the next day after your order?
In some cases we can guarantee extremely fast deliveries but please always contact us before placing an order.
- Is the contents of the package identifiable?
The package in which you will receive your item is absolutely anonymous and discreet and inserted inside the packaging of the courier used.
Don't worry: your item will be unidentifiable from the outside.
- Can I ask for a change of shipping address?
Generally, the shipment is made to the address indicated during registration. However, you can request a change of address by contacting us via email or Livechat before the order has been shipped. In the event that you have already received the email with the shipment confirmation and would like to change your address, contact us and we will try to process the request. Remember that, in this case, being the delivery scheduled in the next 24/48 hours, the courier may not be able to change the delivery address.
What if you weren't at home or couldn't answer the intercom?
In this case, the courier will schedule delivery the next day. If at the second attempt the delivery is not successful, the shipment will go into storage and you just need to contact us and we will be happy to help you solve the problem.